Worthers News and Status

Momentary Network Outage in Manchester Data Centre

2012-01-26T12:23:00.001Z

We have just experienced a momentary network outage (few minutes) at the Manachester Data Centre.

Engineers are investigating the cause but all is back up now.

Outgoing email UPDATE

2012-01-23T13:13:00.001Z

We have for the last hour routed email through a different outgoing mailserver so this will get around the black list issues temporarily.

We will re-route back when the main mail servers have been delisted which we are expecting within 8 hours.

This should mean all email is flowing normally at the moment but if you are still getting issues please contact us so we can investigate.

Outgoing email

2012-01-23T09:35:00.000Z

Following from last week's issue with one of our outgoing mailservers being blacklisted as someone sent spam through it, this was cleared off the lists but has been picked up again in the last 24 hours. We are working to get this off the list and identify the source but unfortunately it does take about 12 hours to be removed from the list. This will not affect all email but any that is using spamcop to check for blacklisted mailservers.

We are also working on re-routing the email through a different mailserver so expect a solution on this within a couple of hours, we will update you here.

Alternatively we have an authenticated mail server you can use if you are experiencing issues. Please contact us by phone if you would like us to provide you details of how to use this.

Outgoing mail server listed on blacklist

2012-01-19T15:52:00.001Z

We have said several reports that email sent through one of our outgoing mailservers, smtp.worthers.com is being bounced by some recipient mail providers due to it being listed on a black list. We are working to get this removed as soon as possible and to identify the source of any spam. This should be delisted within 12 hours.

We apologise for any inconvenience caused.

We do have alternative outgoing mailservers that require a few changes to your email settings if you continue to have issues.

Issue with database server resolved

2011-12-24T17:44:00.001Z

We were alerted to an issue with the database server on Bart server earlier today. Unfortunately our automatic alert system didn't pick up on this as it was still responding. When we did discover this we resolved as soon as we could. Apologies for any inconvenience caused.

We wish you a happy Christmas!

Network issue affecting some routing

2011-12-16T11:13:00.001Z

We have been informed there is a network issue affecting some routes to a few of our servers.

This may result in intermittent drop outs when trying to connect to your web site. Our network provider has technicians working on this and should be resolved very soon.

Lenny Server UPDATE

2011-12-06T18:49:00.001Z

The lenny server is back up the database issue resolved. We will continue to monitor.
Apologies for any inconvenience caused whilst we resolved..

Lenny Server UPDATE

2011-12-06T18:42:00.000Z

The lenny server is back up the database issue resolved. We will continue to monitor.

Apologies for any inconvenience caused whilst we resolved..

Database issue on lenny

2011-12-06T17:46:00.000Z

We have experienced a database issue on lenny server. We are currently investigating this and have taken the server offline to avoid further issues.

We will have this back up as soon as we can.

Network issue RESOLVED

2011-11-22T23:57:00.001Z

The network is has now been resolved.
Apologies if this affected you.

Network issue

2011-11-22T23:49:00.001Z

Our network providers for Lenny, Nedd and Lisa servers have got a routing issue causing loss of connectivity. They are working to identify cause and restore ASAP.

issue with bart server UPDATE 2

2011-11-21T09:58:00.001Z

This server is now back online. Problems were due to a fault with the network storage system.

We are investigating this further and will make any changes necessary to ensure we make any improvements we can.

issue with bart server UPDATE

2011-11-21T09:20:00.001Z

We are still working on this server and should have it resolved within the next 30 mins but will update you then if not.

We believe it is due a file system error. We apologise for this and can assure you we are taking it seriously.

issue with bart server

2011-11-21T08:02:00.001Z

One of our servers has just gone offline, we are investigating the cause and should have it resolved as soon as we can.

We apologise for inconvenience

Hypervisor issue affecting bart server

2011-11-18T16:01:00.001Z

There is currently a hypervisor issue on our bart server.

This is affecting connectivity to the server but should be resolved in the next few minutes.

Apologies for any inconvenience.

Maintenance on Bart server (update)

2011-11-09T09:03:00.001Z

All the maintenance has been completed successfully and we are just doing some final checks before the server will be back online. It should be very soon. Apologies if this has caused any issues to you.

Maintenance on Bart server

2011-11-09T05:05:00.001Z

Our data centre is having to do some maintenance on one of our SAN's (Storage attached network) which is affecting our Bart server. This should be complete by 7-8am. We apologise for any inconvenience.

Emergency maintenance on one of our outgoing mail servers UPDATE

2011-11-02T10:39:00.001Z

Just to update you, this service is now back online.

It should have only affected a few clients but apologies if you were inconvenienced by it.

Emergency maintenance on one of our outgoing mail servers

2011-11-02T07:30:00.001Z

We are doing emergency maintenance on smtp.worthers.net so it is currently unavailable. We are expecting this to be complete by 9am.

Issues with bart server UPDATED

2011-10-05T11:46:00.001+01:00

We have identified the cause of the issues and isolated the site concerned.

We are working with the client to help them find the issues causing the problems.

Everything should be running normally and will continue to monitor.

Apologies if the issues caused you any inconvenience.

Issues with bart server

2011-10-05T10:31:00.001+01:00

We are getting temporary load issues with the bart server. We are investigating the cause at the moment and believe it to be due to a particular web site. We will post updates here.

Secondary SMTP server RESOLVED

2011-09-12T09:57:00.001+01:00

This issue has now been resolved.

Apologies to anyone it affected

Secondary SMTP server

2011-09-12T09:14:00.001+01:00

We have a small issue on our secondary SMTP server, smtp.worthers.net. This only affects a few clients and we have engineers working on restoring this asap, currently expected within the next 30 mins.

Bart Server - RESOLVED

2011-09-07T18:35:00.001+01:00

Well that took a bit longer than we expected to do a full file system check and repair the database corruption. But we are pleased to report this server is now up and running and tests are showing all is now running normally.

We apologise for any inconvenience and hope it hasn't impacted you too much.

Bart Server - UPDATE

2011-09-07T15:45:00.001+01:00

Upon rebooting the Bart server, some of the files were corrupted. We're now running a File System Check which will check and repair the data. The server will remain down until this check completes.

The File System check should not take more than an hour. We will continue to keep you updated, and we apologise again for any inconvenience.